• Why are we moving to digital tickets? +
  • We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient, and most flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise.

    Digital ticketing provides:
    1. Quick and easy entry to the venue
    2. Instant access to all your tickets for the season
    3. The ability to manage tickets at any time
    4. Drastically reduced risk of lost, stolen, counterfeit, or forgotten tickets
    5. The ability to skip the printer and save paper
  • How do I access my tickets? +
  • Here are some helpful resources to guide you on viewing, managing, and sending your digital tickets within your mobile device. Please select the group you fall under.


    For tickets purchased directly through Ticketmaster, please download the app on your mobile device or
    visit Ticketmaster.com for more information.
  • Can I print my tickets at home? +
  • PDF tickets are not available to print from home. With mobile entry, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please reach out to your local venue. If you are a subscriber, please reach out to your dedicated customer service hotline.
  • Do tickets need to be printed to view them in my account via a mobile device? +
  • No. If tickets were already printed, then your account within Account Manager will display the existing barcode. If tickets have not already been printed, then within Account Manager a barcode will be generated when the tickets are retrieved.
  • When I retrieve a ticket within Account Manager via a mobile device, will it invalidate existing tickets that were previously printed? +
  • No. If tickets were already printed, then your account will display the existing barcode via a mobile device.
  • When should I access my mobile ticket? +
  • To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

    In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row, and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.
  • What if I cannot see my tickets? +
  • If you are logged into your account and still do not see your tickets, please go to the box office or contact your local venue. All subscribers should reach out to their customer service hotline.
  • Can I use a screenshot of my ticket? +
  • Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.
  • If you are logged into your account and still do not see your tickets, please go to the box office or contact your local market.
  • Why won’t my ticket barcode scan? +
  • If your screen brightness is too low, the scanners may have difficulty reading the QR code. Increase the brightness of your display to improve scanning. Only digital tickets generated from your account or your phone's digital wallet app will be accepted.
  • Can I have multiple tickets on a single phone? +
  • Yes. Once you select your show, you will be able to swipe left or right to see your available tickets.
  • What if my entire party isn’t with me when I’m ready to enter? +
  • You can easily send each member their ticket individually so they can enter at their convenience. By using the "Transfer" feature in Account Manager, your tickets can be sent directly to them via their email address. They will receive a notification email with instructions on how to retrieve their ticket. We highly suggest sending them ahead of time before your show.
  • How do I send a ticket? +
  • Once logged into your account:
    Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
    Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown. Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.
    Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.
  • Does the person I send tickets to need an account? +
  • Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.
  • If I forward tickets to the wrong person, can I recall the tickets? +
  • Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.
  • What if I lose connectivity after I’ve retrieved my tickets? +
  • Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

    Adding tickets to your phone’s wallet will save your ticket data to your phone's digital wallet. As long as those tickets are still valid, they can be accessed at any time without requiring an internet connection.
  • What if my mobile device’s battery dies? +
  • We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.

For tickets purchased through Ticketmaster, please download the app on your mobile device or
visit Ticketmaster.com for more information.